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Consumer Review Websites May Not Be The Best Info Source For HVAC Info

Posted by AC Contractor on August 28, 2014 at 10:25 PM

If you're not sure what brand of air conditioning to buy for your HVAC system in Tampa, consumer review website may not be the best source of information. It has been said before that HVAC systems are like snowflakes because there are no two alike. There are so many variables in a system's performance other than the equipment. There is the equally important air distribution aspect that includes the duct design and the location and size of supply and return air grills. Parts of an HVAC system not including the equipment that can affect the performance is copper linesets. Issues if not corrected related to any of these items may cause the equipment to fail. The equipment typically gets the blame although it doesn't deserve it. Some will then take to the internet to vent frustrations.

 

Below is a link a new customer sent to us. The reviews did not reflect what he had heard from other contractors regarding a particular brand and he was curious what we thought about them.


http://www.furnacecompare.com/heat-pumps/goodman/ssz14.html


We don't doubt that these people have had some serious issues with their equipment but where the blame is applied can be contested. Any of the issues blaming electric bills can absolutely be assumed is an installation error. Efficiency ratings are tightly audited within the HVAC industry, there is simply to way around it. A system is rated at 15 SEER, it will perform there if installed properly. Improper duct sizing is one of the main reasons for efficiency that is not realized. At least two of the reviews also referenced evaporator coil leaks. The review was for a SSZ14 condenser which does not contain an evaporator coil. Compressors may also fail but Goodman does have the lowest failure rate in the industry. That is because they install a filter drier in every unit before shipping it. They also use an oversized accumulator for additional compressor protection. Compressor failures are usually due to lack of maintenance or improper sizing. Other questionable reviews include a homeowner that only has repair costs when their annual inspection comes around. That seems odd to me and more a symptom of an unscrupulous contractor. Another also mentioned an installation price that would be hard for any legitimate contractor to complete. The installer was also not available to cover the warranty repair.

 

As you can see from their BBB profiles below, all manufacturers have a relatively low number of complaints and you can get a more clear picture of how consumers feel about them. It is important to adjust for market share because the company with the most complaints has one of the lowest percentages.

 

http://www.bbb.org/houston/business-reviews/heating-and-air-conditioning/goodman-manufacturing-company-lp-in-houston-tx-45432/

http://www.bbb.org/atlanta/business-reviews/water-heaters-wholesale-and-manufacturers/rheem-ruud-manufacturing-water-heaters-in-atlanta-ga-27003573

http://www.bbb.org/east-texas/business-reviews/manufacturers-and-producers/the-trane-company-residential-products-in-tyler-tx-10002260

http://www.bbb.org/upstate-new-york/business-reviews/manufacturers-and-producers/carrier-corporation-in-syracuse-ny-57100593/

http://www.bbb.org/stlouis/business-reviews/manufacturers-and-producers/nordyne-in-o-fallon-mo-310000328

http://www.bbb.org/dallas/business-reviews/appliances-major-wholesale-and-manufacturers/lennox-industries-in-richardson-tx-2252

http://www.bbb.org/oklahoma-city/business-reviews/heating-and-air-conditioning/york-international-in-norman-ok-90020050

 

In addition to the BBB, we believe JD Power is also a good source for industry information. We have not been impressed with the results of Consumer Report or Consumer's Digest. One thing is for certain and that is the contractor selection process should take much more time than the brand you would like to install. Fortunately, we were able to build trust with the prospective homeowner and he decided to install our recommended brand Goodman. You can view the pictures of the installation here. If you would like more information on researching HVAC products or contractors, contact the AC experts at Melo Air today.

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1 Comment

Reply Arthur
3:59 PM on January 7, 2015 
Interesting blog. One of my friends recommend it to me to inform myself about Air Conditioners. I want to buy a Portable Air Conditioner but don't know which one is the best (price, quality)... Can you recommend anything? Thank you
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